If you are running a Microsoft Dynamics 365 portal to allow customers or prospects to interact with your organisation, then you may have run into an issue we often come up against.
At FlexRM we us a Dynamics 365 portal to allow customers to raise support issues with their Dynamics implementation. We share documents and comments back and forth through the portal using workflows to send email alerts to the customer and Microsoft Teams notifications internally to alert the support team of new cases or updates. As a result of many different contacts logging into the portal we inevitably get password reset requests, these can be self-served through the portal. Surprisingly more often than you might expect we also get username reminder requests, which there is no self-service option for.