Case Studies

Read about some of our projects…

An implementation of Dynamics 365 Online to manage Memberships, Events and General CRM replacing AUA’s previous CRM system MRM. Find out more…

With the previous system processing memberships took a while; we had to batch them and typically it took around a week from receipt of the membership application to welcoming the new member. Now, memberships from the website are processed automatically. Members apply, pay their subscriptions and are welcomed to the organisation all in around ten minutes and without our office staff being involved.

Matt Maloney, Membership Engagement Manager, The Association of University Administrators

Further implementation of a pre-existing implementation of Microsoft Dynamics CRM 2015 on-premise with substantial integration to LBS and RBK’s 3rd party waste provider Veolia. Find out more…

I have worked with FlexRM on a number of occasions, I have always found them to be professional, knowledgeable and have worked to understand our business complexities and deliver our requirements. I am happy to recommend them to anyone seeking to implement Microsoft Dynamics and would gladly work with them again.
As part of a project for the Shared Service for London Boroughs of Sutton and Kingston Upon Thames, FlexRM provided an agile team including Dynamics Developers, a Test Manager and a SCRUM Master to deliver the Council’s requirements for the SLWP (South London Waste Partnership) project. When FlexRM started working on the project it was under high scrutiny and they were able to quickly integrate with the internal team and helped the Council make great progress with the delivery of the MVP.

Mark Lumley, Head of ICT, LBS & RBK Shared Service
A project to transition the support and development of the Design Museum’s Dynamics CRM on-premise implementation by another Microsoft partner to FlexRM. Find out more…

After engaging FlexRM as our new Dynamics supplier, we soon realised what a great partner we had picked. They were diligent, fast to respond and clearly had expert knowledge of MS dynamics and data flows. Working with our partners they quickly developed a proof of concept for a new integration between our ticketing platform and CRM using their own licensed build . This would give us better management and control of membership and other aspects of our integrations, reducing admin and enabling future developments when needed. If asked I would highly recommend them as a trusted, reliable and responsive Support and Development partner, for all aspects of MS dynamics.  We continue to work with Flex and are lucky to have them on board.

Patrick Mylne, Head of IT, the Design Museum

Re-implementation of Microsoft Dynamics 365 Online to replace a badly implemented instance. Allowing NHS England to manage queries, concerns and complaints against SLA’s. Find out more…